Privacy policy

This policy (together with the Terms and Conditions of Use and any other documents referred to in them) sets out the basis on which we process any personal data that we collect from you or that you provide to us.

This policy applies to glossar.travel websites and mobile applications (apps) in the various markets in which Glossar Infotur SRL (hereinafter referred to as „Glossar Infotur”, „we” or „our”) operates. We take your privacy seriously and aim to inform you about how we collect, use and protect the personal information of our visitors and registered users. Personal information is any data that can be used to identify you, such as your full name, email address, telephone number or postal address. By using our websites and apps, you accept the practices described in this policy.

1. General Information

The data controller is Glossar Infotur SRL, registered in the Republic of Moldova under company number 1025600053525.

• Legal Address: Chisinau municipality, 129 Vasile Alecsandri street, office 16, MD-2012

2. Information We Collect

We may collect and process the following data about you:

• The information you provide to us: This includes data you provide to us when you fill out forms on our site, register for an account, subscribe to services, post materials or request additional services. It also includes information provided when you enter a contest, report a problem with our site or correspond with us.
• Details of your visits: We collect data about your visits to our sites and applications, including traffic data, location data, web logs and other communication data, as well as the resources you access.
• Interaction via Email: We may collect information about whether you have opened our marketing emails and clicked on links in them.
• Technical Data: We collect information about your computer, including your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not directly identify any individual.
• Cookies: Our website uses cookies to distinguish you from other users. For detailed information about the cookies we use and their purposes, please see our Cookie Policy below.

You are not required to provide personal data to browse our websites or access third-party sites to which we link.

During registration, we recommend that you provide:

• First and last name and email address.
• Your travel preferences (e.g., preferred airlines, hotel locations, travel dates, passenger details, including children's birth dates) for storage in your profile.
• Information about your travel companions. You must obtain their consent. before providing their details as this information can be viewed and edited from your profile. By storing information about children, you give us consent to process that data on their behalf.

Authentication via Social Networks:
If you log in using Facebook or Google+, you authorize us to use and store information from your social media profile in accordance with their policies. This may include your name, profile picture, gender, friends list, and other information you have made public. You can control what information we receive by adjusting your privacy settings on the respective social media platform.

3. How We Use Your Information.

We use your data for the following purposes:

• To verify your identity and grant access to certain website functionalities.
• To honor your requests for goods and services.
• To personalize content and travel offers for you.
• To optimize your experience by saving your location, language, currency, and previous searches.
• To communicate with you (e.g., to send messages related to services or newsletters to which you have subscribed).
• To improve the quality of our services.
• To complete internal reports and analyses.

4. Sharing and Disclosure of Information

We will not never sell Your Personal Data to third parties. We may share your information in the following situations:

• To Provide Services: We share your data with third parties necessary to provide the goods and services you request, including:
  • Suppliers (e.g. hotels, airlines)
  • Third-party sellers
  • Business partners
  • Reference websites
  • Our branches
• Legal Obligations: We will disclose information when required by law, a subpoena, a court order, or to establish/exercise our legal rights or defend against legal claims.
• Suppliers and Processors: We employ trusted third-party vendors to help us run our business. We only share personal data with vendors who have agreed to keep it confidential and to use it only for the purposes for which we have engaged them.
• Corporate Events: We may disclose personal information to any member of our corporate group, including our parent company and its subsidiaries, including in the event of a merger or acquisition.
• Protection and Safety: We may share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law.

5. Links to Third Party Websites

Our site may contain links to third-party websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we assume no responsibility or liability for them. We encourage you to review their privacy policies before submitting any personal data.

6. Privacy and Security

We limit access to your personal information only to employees who, in our opinion, have a legitimate need to know it to provide you with services or to perform their jobs.

We have implemented reasonable procedural and technical security measures to protect your personal information from loss, misuse, and unauthorized access. While no website can guarantee absolute security, we use administrative, technical, and physical safeguards. We also use encryption (SSL) when transferring sensitive personal information between your system and ours.

Payment security is ensured by the SSL protocol. The subsequent transmission of payment data is carried out via secure banking networks. The processing of confidential customer data received in encrypted form (e.g. card details, registration data, etc.) is carried out in a secure processing center, which means that not even our sellers can obtain the customer's full bank details.

7. Your Rights Regarding Your Data.

You can access, view and update some of your personal information directly on the registration page on our website or app. Upon your request, we will deactivate your profile and remove your personal information from active services as soon as possible.

However, we may retain some personal information in our records to prevent fraud, resolve disputes, troubleshoot problems, assist in any investigations, enforce our Terms of Use, and comply with legal requirements. Therefore, you should not expect all of your personal information to be completely removed from our databases upon your request.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes to our personal information practices by sending a notification to the email address specified in your account or by displaying a prominent notice on our website.

Cookie Policy

What are Cookies?

Our websites place and use cookies on your computer. A cookie is a small text file that a website's servers send to your browser and that only that website's servers can read. It allows the website to recognize your computer when you return.

Why We Use Cookies

We use cookies, including your IP address, for the following purposes:

• Functional Cookies: To remember your choices and preferences, enabling enhanced and personalized functionality.
• Analytical/Performance Cookies: To understand how people use our sites and apps, allowing us to improve their performance and accuracy.
• Targeting/Advertising Cookies: To make our advertising more relevant to you. These cookies record your visit and the pages you have visited. We may use this information to show you advertisements for travel services that we think you will be interested in, both on our website and on other websites that you visit.

Managing Cookies

You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or may not function properly.

9. Company & Payment Details

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

• Address: Chisinau municipality, 129 Vasile Alecsandri street, office 16, MD-2012
• E-mail: office@glossar.travel
• Phone: +373-76-80-25-25